Privacy & Policy

VAM
Effective Date: January 1, 2026

Important Notice Regarding Text Messaging

VAM (“we,” “us,” or “our”) does not share customer opt-in information, including mobile phone numbers or SMS consent records, with affiliates or third parties for marketing or promotional purposes. All SMS opt-in data is kept confidential and used strictly to deliver the services you have requested.

1. Information We Collect

Personal Information

We may collect:

  • Name

  • Email address

  • Phone number

  • Physical address

  • Payment information (when making a purchase or requesting a quote)

  • Communication opt-in records and timestamps (SMS, email, etc.)

Non-Personal Information

We may collect:

  • IP address

  • Browser type and device information

  • Website usage patterns and analytics

  • Cookies and similar technologies

Customer Communications

We may collect:

  • Inquiry and service request records

  • Appointment details and preferences

  • Service history and feedback

2. How We Use Your Information

We use your information to:

  • Provide and improve our services

  • Process transactions and payments

  • Communicate regarding inquiries, appointments, and service-related updates

  • Enhance website functionality and user experience

  • Maintain security and prevent fraud

  • Record and manage communication preferences and consent

3. SMS Messaging & Compliance

SMS Program Overview

By opting into our SMS messaging services, you may receive text messages related to:

  • Appointment confirmations and reminders

  • Customer support communications

  • Important service-related notifications

We do not send promotional SMS messages without explicit consent.

Opt-In & Consent

  • SMS messages are sent only to users who have explicitly opted in

  • Opt-in consent is collected via web forms or other approved methods

  • We maintain timestamped opt-in records

  • We comply with the Telephone Consumer Protection Act (TCPA) and applicable regulations

Opt-Out Instructions

  • You may opt out at any time by replying “STOP”

  • A confirmation message will be sent, and no further messages will be delivered unless you re-opt in

  • All opt-out requests are processed immediately

Help & Support

  • Reply “HELP” for assistance

  • Or contact us at hello@v-am.com or +1 (201) 702-VAMG during business hours

Message Frequency & Carrier Information

  • Message frequency varies based on your interaction with our services

  • Standard message and data rates may apply

  • Carriers are not liable for delayed or undelivered messages

  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

Service Providers

We may share information with trusted third-party vendors solely to support our services, such as:

  • Payment processors

  • Appointment scheduling systems

  • SMS aggregators and delivery providers

All service providers are contractually required to maintain confidentiality and security.

SMS opt-in data and consent records are never shared for marketing or promotional purposes.

Legal Requirements

We may disclose information if required by law, legal process, or valid government request.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information remains protected under this policy.

5. SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors for operational support (e.g., customer service or message delivery) is permitted.

All other use cases exclude SMS originator opt-in data and consent, which will not be shared with third parties.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards, including:

  • Encryption of sensitive data

  • Secure access controls

  • Regular security reviews

  • Employee data protection training

  • Incident response and breach notification procedures

No system is completely secure, but we strive to protect your data using commercially acceptable standards.

7. Cookies & Tracking Technologies

We use cookies to:

  • Analyze site traffic

  • Remember user preferences

  • Improve functionality and performance

You may control cookies through browser settings. Disabling cookies may limit site functionality.

8. Your Rights & Choices

You may:

  • Access, update, or delete personal data

  • Opt out of marketing emails via unsubscribe links

  • Opt out of SMS by replying “STOP”

  • Withdraw consent for future communications

To exercise your rights, contact us using the details below.

9. Third-Party Links

Our website may link to external sites. We are not responsible for their privacy practices. This policy applies only to information collected by VAM.

10. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.

11. Contact Information

VAM
📧 Email: hello@v-am.com
📞 Phone: +1 (201) 702-VAMG

By using our website and services, you consent to this Privacy Policy.